Last updated October 7, 2026
Agreement to these terms
These Terms & Conditions (“Terms”) are a legally binding agreement between you (“you,” “Client”) and DropShadow Agency (“Company,” “we,” “us,” “our”), 8516 Old Winter Garden Rd, Suite 201, Orlando, FL 32835, United States, joey@dropshadowagency.com.
We operate https://dropshadowagency.com (the “Site”) and provide the related services, deliverables, consulting, and engagements described below (the “Services”). By using the Site, submitting a form, or purchasing Services, you agree to these Terms. If you do not agree, do not use the Site or Services.
Proposals, scopes of work, contracts, and checkout terms for a specific purchase are part of these Terms and control where they conflict. The Services are intended for adults 18 or older.
1. Our services
DropShadow Agency provides digital services including website design and development; local SEO and Google Business Profile management; Google review automation and review reactivation campaigns; paid advertising management; hosting, maintenance, and support; copywriting and content; marketing consulting; and directory listing or lead generation initiatives (such as Windermere Local Legends). We may decline any engagement. If you use the Services from outside the U.S., you are responsible for complying with your local laws.
2. Intellectual property
All source code, designs, templates, frameworks, graphics, content, documentation, training, and methods we create remain our property until they are paid for in full, unless a written agreement says otherwise. We always keep the rights to our pre-existing assets, templates, code libraries, design systems, training materials, and internal processes.
Once a deliverable is paid for in full, you receive a non-exclusive, perpetual, royalty-free license to use it for your business, and for websites, ownership of the website files as described in Section 5. We may show your project in our portfolio unless a written confidentiality agreement says otherwise. You may not resell, redistribute, or claim our proprietary materials as your own.
3. Your representations
You confirm that the information you give us is accurate, that you can enter a binding contract, and that you will use the Services lawfully and in line with these Terms.
4. Accounts and access
If we give you access to a portal, dashboard, or preview link, keep your credentials and links confidential and tell us about any unauthorized access. We are not liable for losses caused by compromised client accounts.
5. Payments and billing
All prices are in U.S. dollars. We accept major credit and debit cards through our payment processor. Work begins after your first payment clears. Late or failed payments may pause work or services. Because our Services are custom, payments are non-refundable unless we state otherwise in writing. Please contact us to resolve any billing issue before filing a chargeback; a chargeback filed without first attempting resolution is a breach of these Terms.
5.1 Websites paid in full
When you buy a website outright, the price is due at checkout. The purchase includes hosting, security, and updates for the first seven (7) months after launch. Once paid in full, the website files are yours at launch.
5.2 Website payment plans
- A website payment plan is paid in seven (7) consecutive monthly payments. The first payment is charged at checkout, and the remaining six are charged automatically each month to the card on file.
- Hosting, security, and updates are included for the length of the plan.
- Your domain name always stays registered in your name. During the plan, the website is hosted by us and the website files remain our property.
- After your seventh payment, ownership of the website files transfers to you. You can keep the site hosted with us for $99 per month or move it to another host.
- A payment plan is a commitment to all seven payments. Canceling the recurring charge does not cancel the remaining balance. If a payment fails and is not resolved within fourteen (14) days, we may take the website offline until the account is current.
- You can pay off the remaining balance at any time to receive the website files early.
5.3 One-time services
One-time services, such as a review reactivation campaign, are charged at purchase and are non-refundable once the work has started.
6. Subscriptions and ongoing services
Monthly services, including local SEO plans, Google Business Profile management, ongoing review automation, paid ads management, hosting, and maintenance, renew automatically each month until canceled. You can cancel by emailing joey@dropshadowagency.com at least fourteen (14) days before your next billing date. We do not refund partial billing periods.
Local SEO plans that include a free website rebuild require a minimum of three (3) paid months. If you cancel before then, you may pay the remaining months of the minimum to keep the rebuilt website; otherwise the rebuilt website stays our property and may be taken offline.
7. Prohibited activities
You may not misuse the Site or Services, use content unlawfully, upload malware, scrape or reverse-engineer the Site, harass us or our contractors, upload material that infringes anyone’s rights, misrepresent your business, or use the Site for spam. Violations may lead to immediate termination.
8. Your content and materials
You may provide photos, copy, brand assets, logins, business information, testimonials, customer lists, and creative direction. You are responsible for having the rights to that material and for its legality. You grant us a license to edit, reproduce, display, publish, and incorporate it into your deliverables for as long as we provide Services to you.
9. Platform access and third-party tools
You may give us access to accounts such as Google Business Profile, Facebook and Instagram, analytics, hosting, your CMS, your CRM, invoicing software, and your domain registrar. You confirm you have the right to grant that access. We use third-party plugins, themes, APIs, hosting, analytics, email, and messaging platforms to deliver the Services; you are responsible for complying with their terms, and we are not liable for problems caused by them.
When we connect forms, automations, review requests, CRMs, or tracking for your business, you are responsible for collecting any consent your customers must give and for using their data lawfully.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy.
11. Text messaging
By submitting your phone number through our Site, you agree to receive calls and text messages from DropShadow Agency about your request and, if you become a client, about your projects and account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.
12. Copyright complaints
If you believe your copyrighted work appears on our Site without permission, email joey@dropshadowagency.com.
13. Term, suspension, and termination
We may suspend or end Services if you violate these Terms, fail to pay, misuse the Services, or behave abusively. You may end Services by written notice, subject to Sections 5 and 6. On termination, work stops, any unpaid balance becomes due, and no refunds are issued.
14. Changes and interruptions
We may change the Site or Services at any time. We are not liable for downtime, interruptions, platform changes, or technical failures.
15. No guarantees
The Services are provided “as is.” We do not guarantee search rankings, map pack positions, traffic, leads, reviews, revenue, ad performance, or uptime, because those depend on factors outside our control, including Google and other platforms.
16. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect or consequential damages, and our total liability will not exceed the amount you paid us in the thirty (30) days before the claim.
17. Indemnification
You agree to indemnify and hold us harmless from claims arising from content you provide, your misuse of the Services, your violation of anyone’s rights or of the law, or your business and marketing practices.
18. Files and data retention
We keep project files for twelve (12) months after a project ends unless otherwise agreed, after which they may be deleted. Please keep your own backups. You may ask us to delete your data at any time.
19. Electronic communications and signatures
You agree that electronic communications, agreements, and signatures, including completing an online checkout, are legally binding.
20. Governing law and disputes
These Terms are governed by Florida law, and any dispute will be heard in Orange County, Florida. Both parties will first try to resolve disputes through good-faith negotiation. Any claim must be filed within one (1) year of when it arises.
21. California users
California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd, Suite N112, Sacramento, CA 95834, or (800) 952-5210.
22. General
These Terms, together with any proposal or checkout terms for your purchase, are the entire agreement between us. You may not assign them without our permission. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events outside its reasonable control. These Terms create no partnership or employment relationship.
23. Contact us
DropShadow Agency
8516 Old Winter Garden Rd, Suite 201
Orlando, FL 32835
United States
Phone: (321) 364-3310
Email: joey@dropshadowagency.com