Last updated October 7, 2026

This Privacy Notice for DropShadow Agency (“DropShadow Agency,” “we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your personal information when you:

• Visit our website at https://dropshadowagency.com or any website of ours that links to this Privacy Notice (the “Site”)
• Inquire about or purchase our services, including web design, local SEO, Google Business Profile management, review automation, paid ads, hosting, and related digital services (the “Services”)
• Request a free audit, download resources, or engage with our content
• Communicate with us by email, phone, text message, contact forms, social media, or other channels

If you do not agree with these practices, please do not use our Site or Services. Questions? Contact us at joey@dropshadowagency.com.

Summary of key points

What personal information do we process? Information you give us, such as your name, business name, email address, phone number, and anything you submit through forms or during onboarding, plus limited information collected automatically when you use the Site.

Do we process sensitive personal information? We do not intentionally collect sensitive categories of data. If you choose to share it (for example, in a brand story), we use it only as needed to provide the Services.

Do we collect information from third parties? Yes, limited information from analytics providers, advertising and social platforms, payment processors, and public business directories.

How do we use your information? To provide and improve the Services, respond to requests, communicate with you, process payments, keep the Site secure, and comply with law.

Do we sell your information? No. We never sell your personal information, and we never share your mobile number or text-message consent with third parties for their marketing.

What are your rights? Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information. Email us to make a request.

1. What information do we collect?

Information you give us

We collect personal information you provide when you fill out a form on our Site (including a pricing, free audit, or contact form), book a call, purchase Services, respond to questionnaires, provide project materials, or otherwise contact us. This may include:

• Contact details: name, business name, city or service area, email address, phone number, and billing address
• Billing information: payment details collected and processed by our payment processor (we do not store full card numbers on our servers), and your transaction history
• Project information: details about your business, website, Google Business Profile, customers, goals, and any logins or assets you share so we can do the work
• Communications: messages you send us by email, text, forms, or social media, and comments you leave on design previews we share with you

All information you provide must be true, complete, and accurate.

Information collected automatically

When you visit the Site we automatically collect certain device and usage information, such as IP address, browser and device type, pages viewed, links clicked, referring pages, date and time of visits, and general location (city level). We use it to operate and secure the Site, fix errors, understand traffic, and improve our marketing. We collect it with cookies, pixels, log files, and similar technologies.

Information from other sources

We may receive information from analytics providers (such as Google Analytics), advertising and social platforms, our CRM, public business listings, and Google Business Profile data you give us access to.

2. How do we use your information?

• To provide, manage, and deliver the Services you request
• To respond to inquiries, audit requests, and quote requests, including by phone and text message
• To process payments, payment plans, and subscriptions
• To send service messages such as confirmations, project updates, invoices, and policy changes
• To send marketing communications where permitted (you can opt out at any time)
• To analyze and improve the Site, our content, and our campaigns
• To prevent fraud and protect the security of the Site
• To comply with the law and enforce our agreements

3. Text messaging (SMS)

When you give us your phone number through a form on our Site, you agree to receive calls and text messages from DropShadow Agency about your request, such as confirmations, scheduling, and follow-up, and, for clients, project and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share phone numbers only with the service providers that deliver our messages on our behalf.

4. What legal bases do we rely on?

Where the law requires a legal basis (for example, in the EEA, UK, or parts of Canada), we rely on your consent, on contractual necessity, on our legitimate business interests (such as analytics and improving the Services), or on legal obligations. You can withdraw consent at any time.

5. When and with whom do we share your information?

We share personal information only as needed to run our business and provide the Services, including with:

• Service providers: website hosting (Hostinger), our CRM, email, and text-messaging platform (GoHighLevel), payment processing (Square), analytics (Google), video hosting (Loom and YouTube), and project and file-storage tools. They may use your information only to perform services for us.
• Professional advisors: lawyers, accountants, and similar advisors as needed.
• Business transfers: in connection with a merger, sale, financing, or acquisition of all or part of our business.
• Legal requirements: when disclosure is necessary to comply with the law or protect our rights, you, or others.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

6. Cookies and tracking technologies

We use essential cookies to run the Site, analytics cookies to understand how it is used, functional cookies to remember your choices (for example, so a popup doesn’t keep reappearing), and, where applicable, advertising cookies. Pages may also include embedded content, such as videos and maps, from other providers who may set their own cookies. You can control cookies through your browser settings; disabling some may affect how the Site works.

7. Artificial intelligence and automated tools

We may use AI-assisted tools to help draft copy, generate ideas or mockups, and analyze performance data. When we do, we limit the personal information involved to what the task needs and handle it in line with this notice. If you prefer that your content not be used with AI-assisted tools, tell us when you engage our Services.

8. How long do we keep your information?

We keep personal information for as long as we have a business relationship with you and for a reasonable period afterward to keep records, resolve disputes, and meet legal obligations. When we no longer need it, we delete or anonymize it.

9. How do we keep your information safe?

We use reasonable safeguards, including encrypted connections (HTTPS), access controls, and regular software updates, and we limit access to people and providers who need it. No system is completely secure, so we cannot guarantee absolute security.

10. Information from minors

Our Site and Services are not directed to anyone under 18, and we do not knowingly collect their information. If you believe we have, contact us and we will delete it.

11. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or receive a copy of your personal information, to object to certain processing, and to withdraw consent. Residents of some U.S. states, such as California, Colorado, and Virginia, have additional rights, including the right to know what we collect and to opt out of “sales” or “sharing” as those laws define them. We do not sell personal information, and we will not treat you differently for exercising your rights.

To make a request, email joey@dropshadowagency.com with your name, contact information, and a description of the request. We may need to verify your identity first.

Marketing: you can unsubscribe from marketing emails using the link in any email, and from text messages by replying STOP. We may still send non-marketing messages such as invoices and project updates.

12. Do-Not-Track signals

There is no uniform standard for browser Do-Not-Track signals, so we do not currently respond to them. If a standard is adopted, we will update this notice.

13. Updates to this notice

We may update this Privacy Notice from time to time. When we do, we will change the “Last updated” date above, and for material changes we may also notify you by email or on the Site.

14. Contact us

DropShadow Agency
8516 Old Winter Garden Rd, Suite 201
Orlando, FL 32835
United States
Phone: (321) 364-3310
Email: joey@dropshadowagency.com